SLA & breach tracking
First-response and resolution targets on every conversation. The inbox flags anything approaching or breaching its SLA so nothing slips.
New
Now available on the Shopify App Store
Drop-in customer support for any website.
A friendly live chat your customers actually use, and a shared inbox your team works from. One <script> tag — answer, assign, and resolve in seconds.
15 day free trial
No credit card
Cancel anytime
yoursite.com
Live chat
Agent active now
SP
Hi! My order shipped to the wrong address — can you help me fix it before it goes out?
Of course 👋 I've pulled up your order. I can update the shipping address right now — what's the correct one?
YOU
SP
Amazing, thank you! Will it still arrive by Friday?
Yes — updated and still on track for Friday. Anything else I can help with?
YOU
VS
Customer is typing
install.html
<!-- Just paste this in your <head> --> <script> window.embeddedChatAsyncInit = () => { embeddedChat.init("1"); }; document.head.append( Object.assign(document.createElement("script"), { src: "//cdn.embedded-chat.com/chat.js", async: true }) ); </script>
Features
Everything your support team needs.
A shared inbox with assignment, SLAs, CSAT, saved replies, contact history, and a Help Center — wrapped in one script tag.
Shared agent inbox
Every conversation in one place, with live two-way chat. Your whole team works the queue together — no message slips through.
Assignment & auto-routing
New chats route to the right agent automatically, or assign in one click. Everyone sees what's theirs.
Tags, priority & snooze
Organize the queue your way. Tag by topic, raise the priority of what's urgent, and snooze what can wait.
File attachments
Customers and agents share PDFs and images right in the conversation — screenshots, receipts, labels, whatever it takes to resolve it.
SLA & first-response targets
Set first-response and SLA goals; the inbox tracks every conversation and flags anything approaching or breaching its target.
Saved replies & macros
Answer common questions in a couple of keystrokes. Drop in a canned response, tweak it, and send — fast and consistent.
AI auto-reply Pro
Answer common first-touch questions instantly, then hand off to an agent when a human is needed. Customers never wait on the easy ones.
Internal notes & @mentions
Leave private notes on a conversation and @mention a teammate to pull them in. The customer only ever sees the public replies.
CSAT ratings
A post-chat rating lets customers score each conversation. Watch the trend over time and drill into the details to see what to improve.
Contact profiles & history
Every customer gets a profile with custom attributes and their full cross-conversation history — so agents have context from the first reply.
Help Center & self-serve
Publish a knowledge base of articles that surface right inside the widget, so customers find answers themselves — and your queue stays shorter.
Outbound campaigns
Reach out proactively — broadcast a targeted message to a segment of contacts to announce a launch, follow up after a purchase, or recover a cart.
How it works
Live in three steps.
From signup to first message in under a minute.
1
Sign up
30 seconds, no credit card. Free for 15 days, no auto-charge after.
2
Paste the script
One line in your <head>. Or one-click install on Shopify — no code at all.
3
Start supporting
Customers reach out, your team replies from the shared inbox — phone, desktop, anywhere.
For agents & team leads
Routing, SLAs, and the tools your team runs on.
Everything you need to run a busy support queue — and the notifications to keep the whole team in the loop.
Business hours & away mode
Set your hours; outside them the widget switches to away mode, sets expectations, and SLA timers pause until you reopen.
Agents & presence
Each agent gets their own login and a scoped view of the inbox. Presence shows who's active now so chats land with someone online.
Slack notifications
New conversations and replies post to the channel you choose, so your team can jump in without watching the inbox all day.
Desktop notifications
Get a desktop ping the moment a customer messages or a chat is assigned to you — never leave someone waiting on an open tab.
CSAT & reporting
Post-chat ratings, first-response times, and SLA performance in one view — so you can see how your team is doing at a glance.
Shopify App Store
Selling on Shopify? One-click install.
No code, no config — install our official Shopify app and live chat support appears on every storefront page automatically.
No code · No setup
How long does it take to install?
Under a minute. Sign up, copy the snippet from the Install tab, paste it inside your site's <head>. Shopify stores get one-click install from the App Store — no code at all. Wix and WordPress install just as fast.
Will the chat slow down my page?
No. The script tag loads async and the chat renders inside an iframe, so it never blocks your page. The widget itself is ~50 KB served from a global CDN.
Do visitors need an account to start a conversation?
No. Visitors open the widget and start chatting right away — no sign-up, no login. We capture their name and email when you ask for it, build a contact profile, and keep the full history so the next conversation picks up where the last one left off.
Can I route a conversation to specific agents?
Yes. New conversations land in the shared inbox and can auto-route to the right agent, or you can assign and reassign manually in one click. Each agent sees what's assigned to them, and presence shows who's active now so you never hand a chat to someone who's offline.
Can my team collaborate without the customer seeing?
Yes. Internal notes are private to your team — leave a note, @mention a teammate, and they're pulled in to help. The customer only ever sees the public replies.
Is there an SLA view?
Yes. Set first-response time and SLA targets, and the inbox tracks every conversation against them — flagging anything approaching or breaching its target so nothing slips. Pair it with business hours so the clock only runs when you're open.
Can I reuse answers I send all the time?
Yes. Saved replies (macros) let you insert a canned response in a couple of keystrokes, so common questions get a fast, consistent answer. Edit before you send whenever you need to personalize.
How do I measure how happy customers are?
A post-chat CSAT rating lets customers score the conversation the moment it wraps. You get the trend over time and can drill into individual ratings to see what's working and what isn't.
Can customers help themselves without waiting?
Yes. Publish a Help Center of self-serve articles that surface right inside the widget, so customers find answers before they ever open a conversation. You can also turn on AI auto-reply to answer common first-touch questions instantly and hand off to an agent when needed.
Can I get notified in Slack when a chat comes in?
Yes. Slack notifications post new conversations and replies to the channel you choose, so your team can jump in without watching the inbox all day. Desktop notifications cover anyone working directly in the app. See the docs →
Can I reach out to customers proactively?
Yes. Outbound campaigns let you broadcast a targeted message to a segment of contacts — announce a launch, follow up after a purchase, or recover an abandoned cart — straight into the same chat your customers already use.
Can multiple agents work the inbox together?
Yes. The inbox is shared — every agent gets their own login, sees assignments and presence, and works conversations side by side. Tags, priority, and snooze keep the queue organized as it grows.
What happens outside business hours?
Set your business hours and the widget switches to away mode after close, setting expectations and capturing the message so an agent can follow up. SLA timers respect your hours, and customers can still self-serve through the Help Center anytime.
What happens after my trial ends?
Your inbox keeps working. You'll see a friendly nudge in the admin panel when it's time to pick a plan. No automatic charges — we never store your card unless you explicitly subscribe.
No credit card
Start your free trial
Start your free trial
in under a minute.
No credit card. Cancel anytime. Just a script tag away from your first supported customer.