30-second install
Click "Add app" in the Shopify App Store. We auto-detect your shop URL, drop a script into your theme via the App Embed block, and the chat is live. No theme editor, no Liquid changes, no developer.
Built for Shopify
Designed for storefronts that want live support, not a contact form.
One inbox, every page
Every conversation — from the homepage, a product page, the cart, or your blog — lands in one shared agent inbox. Assign, route, and reply live, with each message tied to the page the buyer was on.
Customer profiles auto-sync
When a Shopify customer is logged in, the conversation picks up their name and email automatically, alongside contact history and custom attributes. Anonymous browsers get a soft prompt to share an email — no friction.
Reply faster, every time
Saved replies for common sizing, shipping, and returns questions; AI auto-reply on Pro answers FAQs first and deflects the easy ones. SLA and first-response tracking keep your team honest.
Match your brand
Eight built-in themes plus a custom-CSS slot on Basic. Pin the widget to a sidebar, the corner, or full-bleed mobile. We respect your Shopify theme's tokens where we can.
No external surface
The widget is iframed onto YOUR domain — yourstore.myshopify.com or your custom apex. Buyers never leave the storefront. SEO, analytics, and abandoned-cart flows aren't fragmented.
Three steps to live
- 1. Install the Embedded Chat app from the Shopify App Store.
- 2. Open the App Embeds toggle in your theme editor → enable "Embedded Chat" → click Save.
- 3. Refresh your storefront. Your support chat is live.
No liquid edits. No <script> tag to copy. The Shopify App Embed mechanism handles installation cleanly across theme updates.
Install for Shopify — 15-day free trial
No credit card. Uninstall in one click.