Tutorial · Featured
Getting started with Embedded Chat — set up your support inbox
Sign up → install → invite agents → set business hours → turn on AI auto-reply. The complete walkthrough from zero to a live shared inbox answering customers on your site.
15 min read · Step-by-step
Install guide
How to add live chat support to a Shopify store in 30 seconds
The fastest path from "I want support chat on my store" to "my team is answering customers". App Store install, App Embed toggle, done.
5 min read
Explainer
Live chat vs embedded chat — which support widget fits?
Two terms used interchangeably, two different setups. Definitions, support use cases, and how to pick the right inbox.
6 min read
Comparison
The best Tawk.to alternatives in 2026
When Tawk.to's free tier starts to pinch — shared inbox, SLAs, CSAT, AI auto-reply, and how the modern support tools compare.
8 min read
For visitors
How to get help via the chat — visitor guide
Start a conversation, attach a screenshot, search the Help Center, and pick up the reply when an agent answers. Every button explained.
3 min read